Cancellation and Refunds

This page sets out our cancellation and refund terms. It is section 6 of our Terms of Use and Sale.

If you are a consumer (buying for purposes outside your business), you have 14 days from purchase to cancel a service contract. If you ask us to start the work within that period, which checkout will ask you to confirm, you agree that once the service is fully delivered you lose the right to cancel. If you cancel after we have started but before we finish, you pay for what we have done up to then.

If you are buying for a business, you have no statutory right to cancel.

Digital content (the course). If you are a consumer, you have 14 days to cancel a digital content purchase. You lose that right once access begins, provided you asked for immediate access and acknowledged this at checkout. If digital content is faulty or not as described, you keep your legal right to a repair, replacement or refund.

Our refund terms. Teardown: you can ask for a full refund at any time before the walkthrough has been delivered. Once delivered, we do not refund unless we failed to provide it with reasonable care and skill. Done-With-You: you can ask for a full refund before work begins, or a 50% refund after work has begun. Done-For-You setup (the course add-on): a refund is available only before work begins.

This section does not affect any rights you have by law, including if a service is not provided with reasonable care and skill.